Privacy Policy
How we collect, use, and protect your information
Last updated: December 2025
Ice Cream Australia ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ice-cream.com.au (the "Site"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
Information You Provide
We may collect information you voluntarily provide when you:
- Fill out a contact form on our website
- Subscribe to our newsletter or updates
- Participate in surveys or provide feedback
- Communicate with us via email
This information may include your name, email address, and any message content you provide.
Automatically Collected Information
When you visit our Site, we may automatically collect certain information about your device and your visit, including:
- Your IP address and general geographic location
- Browser type and version
- Operating system
- Referring website addresses
- Pages viewed and time spent on pages
- Links clicked within the Site
- Date and time of your visit
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and maintain our website
- To respond to your enquiries and provide customer support
- To send you updates and marketing communications (with your consent)
- To analyse website usage and improve our content and services
- To detect and prevent technical issues or fraudulent activity
- To comply with legal obligations
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device that help us:
- Remember your preferences and settings
- Understand how you use our website
- Analyse site traffic and performance
- Deliver relevant content and advertisements
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of certain features on our Site.
Third-Party Services
Analytics
We may use third-party analytics services such as Google Analytics to help us understand how visitors use our Site. These services collect information about your use of the Site and help us improve our content and user experience.
Affiliate Programs
Our Site participates in the Amazon Services LLC Associates Program, an affiliate advertising program. When you click on Amazon product links on our Site, cookies may be placed on your device to track referrals. As an Amazon Associate, we earn from qualifying purchases. This tracking is governed by Amazon's privacy policy.
Advertising
We may display third-party advertisements on our Site. These advertisers may use cookies and similar technologies to collect information about your visits to this and other websites to provide relevant advertisements.
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: We may share information with third-party vendors who perform services on our behalf, such as website hosting, email delivery, and analytics.
- Legal Requirements: We may disclose information if required by law or in response to valid legal requests from public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, and that of our users or others.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information
- The right to opt out of marketing communications
- The right to withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the information provided below.
Australian Privacy Principles
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). These principles regulate how we collect, use, disclose, and store personal information, and how individuals may access and correct their personal information.
Children's Privacy
Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.
External Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Ice Cream Australia
Email: privacy@ice-cream.com.au
Website: Contact Form